Exchanges and Returns
Our product exchange policy aims to provide customers with complete assurance regarding the products purchased in our store. All our products come with a warranty against manufacturing defects. We also facilitate exchanges for products that differ from what the customer ordered.
If you receive a product from us with a manufacturing defect or different from what you ordered, follow these steps to initiate the exchange:
If more than 7 business days have passed and the product shows any flaws or defects, please contact us, providing your NIN, order number, the product to be returned, and details of the defect.
Once we receive the email, we will forward your request to our quality department for verification. Authorization from this department will be required for any potential exchange. After the analysis, we will contact you with our decision and whether an exchange is necessary.
The deadline to request an exchange for this reason is 90 days after receiving the product.
Please note that we will not process exchanges or refunds after this period.
Your complaint will be analyzed within a maximum of 7 business days, and if the problem is confirmed, we will contact you via email, and you can choose one of the following options:
1. Receive a refund of the paid amount.
2. Receive a new product identical to the one ordered.
3. Receive a product of similar value.
4. Receive a voucher with the product's value for future purchases.
According to the CDC (Consumer Protection Code), requests for cancellation of online purchases must be made within 7 business days from the date of receipt.
For credit card refunds, our financial department has a maximum of 7 business days to process it with the credit card issuer. The deadline for the balance to return to your credit card is up to 120 days, according to credit card companies and depends on your billing cycle.
If a refund is necessary, it will be made to a current account within a maximum of 10 business days after the quality analysis and can only be processed to an account with the same NIN used on our website.
In the case of products returned without prior communication, beyond the deadline, with missing or differing items, without the label or invoice, they will be resent to customers. The same applies to exchanges rejected after product analysis by our quality department. They will be resent to customers via Royal Mail with charges, and the shipping costs for this resend must be paid by the customer.
Note: Her.Minds is not responsible for the shipping expenses for returns followed by refunds, chargebacks, or exchanges for other products; these costs are the customer's responsibility.
If you receive a product from us with a manufacturing defect or different from what you ordered, follow these steps to initiate the exchange:
If more than 7 business days have passed and the product shows any flaws or defects, please contact us, providing your NIN, order number, the product to be returned, and details of the defect.
Once we receive the email, we will forward your request to our quality department for verification. Authorization from this department will be required for any potential exchange. After the analysis, we will contact you with our decision and whether an exchange is necessary.
The deadline to request an exchange for this reason is 90 days after receiving the product.
Please note that we will not process exchanges or refunds after this period.
Your complaint will be analyzed within a maximum of 7 business days, and if the problem is confirmed, we will contact you via email, and you can choose one of the following options:
1. Receive a refund of the paid amount.
2. Receive a new product identical to the one ordered.
3. Receive a product of similar value.
4. Receive a voucher with the product's value for future purchases.
According to the CDC (Consumer Protection Code), requests for cancellation of online purchases must be made within 7 business days from the date of receipt.
For credit card refunds, our financial department has a maximum of 7 business days to process it with the credit card issuer. The deadline for the balance to return to your credit card is up to 120 days, according to credit card companies and depends on your billing cycle.
If a refund is necessary, it will be made to a current account within a maximum of 10 business days after the quality analysis and can only be processed to an account with the same NIN used on our website.
In the case of products returned without prior communication, beyond the deadline, with missing or differing items, without the label or invoice, they will be resent to customers. The same applies to exchanges rejected after product analysis by our quality department. They will be resent to customers via Royal Mail with charges, and the shipping costs for this resend must be paid by the customer.
Note: Her.Minds is not responsible for the shipping expenses for returns followed by refunds, chargebacks, or exchanges for other products; these costs are the customer's responsibility.